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Frequently Asked Questions

Insurance
As a licensed professional counselor, my professional services qualify for client reimbursement, and may be covered in full or in part by your health insurance or employee benefit plan.  As an “out-of-network provider," I collect fees directly from you, however many plans allow you to apply for reimbursement using the billing invoices I will provide for you.  I encourage you to contact your insurance company prior to your first appointment with me to determine your outpatient mental health benefits.  When you contact your insurance company, here is a list of questions that may be helpful for you to ask:

  • Do I have mental health benefits?
  • What is my deductible and has it been met?
  • How much do you pay for out-of-network counseling/therapy  service?
  • Is there a limitation on how much you will pay per 90-minute session (service code 90791 and 90847)?
  • Is approval/referral required from my primary care physician?
  • How many psychotherapy sessions per calendar year does my plan cover?
  • When does my plan’s calendar year begin?
  • How can I get a copy of my claims form?

Make sure you get the Agent’s name and direct phone number for any follow-up questions you may have because oftentimes different agents have different answers for the same questions.

Payment
Session fee is due at the start of each session.  Checks are the preferred form of payment.  I do not offer credit card services to keep session costs down.

Cancellation/Postpone Policy
If you do not show up for your scheduled appointment and/or you have not notified me your need to postpone/cancel at least 48 hours in advance, you will be required to pay the full cost of the treatment as booked since that time was reserved for you and was not available to other clients.  Emergency and/or uncontrollable circumstances are waived.

A make-up session is expected within the same month for any cancelled session.  This is to prevent therapeutic atrophy.

Final Session
Your final session is conducted in person, not via email or phone call.  This is to provide you with closure and any outstanding work.

Contact
Questions?  Please email me at
ingrid@masterfulcouples.com (preferably) or call 703-967-5070 for further information.